Tuesday, February 2, 2021

help desk job description

help desk job description:

Responsible for technical support and assistance related to computer, hardware or software. It answers questions, conducts research activities, solves the problem, identifies and implements the solution.

Basic Responsibilities:

  • Provides technical assistance and support for troubleshooting and problems related to computer systems, software and hardware.
  • Answer your questions in person or over the phone.
  • Write a training manual.
  • Computer user training.
  • Keep up the daily work of the computer system.
  • Reply to emails from customers seeking help.
  • Ask questions to find out what caused the problem.
  • Guide customers through problem solving.
  • Install, modify, and repair hardware and software.
  • Clean the computer.
  • Run the diagnostic process to solve the problems.
  • Fix technical problems with LANs, WANs and other systems.
  • Create a computer for users.
  • Contact customers to resolve the issue.
  • Request for customer feedback using a computer.
  • Run a report to find out which fall is still happening.

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